Products sold by Barumba Play™ are guaranteed against defects in materials and workmanship for a period of one (1) year from the date of original purchase.
Should your play couch arrive with any incorrect product or manufacturing defect, please take photos and email them to us at the email provided at the end of this warranty policy with (a) a description of the issue and (b) your order confirmation number. We will review and respond as soon as possible.
This warranty covers the following issues if they are visible in a brand new product, in the absolute discretion of the company: incorrect colour, seam rips, zipper malfunction, stains or holes. The warranty only extends to the original purchaser and not second-hand purchases.
Compressed foam can take up to 30 days to fully return to its proper state. So depending on the issue at hand with your foam, we may ask you to wait slightly longer after unboxing to see if your foam issue resolves as the foam expands.
Our warranty policy does not include normal off-gassing, batch colour differences and threads that can easily be snipped off without any damage to the product. The warranty excludes any negligence, misuse or accidents that cause damage to the product. This includes damage done to the product when opening the play couch such as cutting through the fabric with scissors. This warranty does not cover damage caused directly or indirectly by the user(s), such as exposure to smoke, fire, excessive moisture or other chemicals. This product is intended to be used indoors in a residential setting and therefore our warranty will not cover commercial, rental or outdoor use.
This warranty does not include replacement of lost or stolen product.
This warranty does not apply when there is modification or self-repair of the product and situations where instructions were not followed. We also cannot cover any damages to the product when you have transported or stored the product resulting in harm.
Please note, only the defective component will be replaced and not the entire product. If we do not have inventory available in your purchased colour, we will either send you a replacement in another colour or arrange a repair of the piece at our expense. The warranty is not extended by receiving any replacement or repaired parts.
Send all warranty claims to firstname.lastname@example.org. Please include your order number, explanation of the issue and a photo or video. We will respond as soon as possible and work with you to fix the issue!
Outside your warranty but need a replacement cover? Check out our Replacement Cover Shop.